Shipping policy
Shipping Policy
Thank you for shopping with UPONLY.
Order Processing
All orders are processed within 2–5 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.
Please note: During high demand periods, processing times may be slightly extended.
Shipping Times
Estimated delivery times after processing:
- United States: 3–7 business days
- International: 7–14 business days
Shipping times are estimates and may vary depending on your location and external factors.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Tracking
All orders include tracking.
You will receive a tracking number via email once your order has shipped.
Customs, Duties & Taxes (International Orders)
International orders may be subject to customs fees, duties, or taxes imposed by your country.
These charges are the responsibility of the customer and are not included in the product or shipping price.
Delays
While we aim to deliver your order within the estimated timeframe, delays may occur due to:
- Shipping carrier issues
- Weather conditions
- Customs processing
UPONLY is not responsible for delays caused by carriers or customs.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
If you notice an error, contact us immediately at [your email here] before your order is processed.
Lost or Stolen Packages
Once an order is marked as delivered, UPONLY is not responsible for lost or stolen packages.
If your package is missing, please contact the shipping carrier directly.
Made-to-Order Products
All items are made to order to ensure quality and detail.
This allows us to produce each piece specifically for you.